TeensEyes

Privacy Policy

TeensEyes is a strong supporter of online safety and privacy. Most of us who are involved with TeensEyes.com are parents, and all of us care a lot about teens' welfare. We want all teens treated the way we want our own kids treated. Our complete Privacy & Safety Policy is provided below and describes the measures we've taken to ensure a safe site for teens. If you have questions or concerns about our Privacy Policy that aren't addressed below, you can contact us at privacy@TeensEyes.com. TeensEyes Commitment to Privacy and Online Safety TeensEyes.com is an online survey research panel owned by C&R Research Services, Inc., a marketing research company located at 500 North Michigan Avenue in Chicago, Illinois. The purpose of TeensEyes is to gather opinions about products and services of many kinds from teens ages 13 to 18, and learn what teens think about many issues, in order to advise our clients how to better understand how the world looks through the eyes of teens. C&R Research can be contacted on the Web at http://www.crresearch.com, via e-mail at privacy@TeensEyes.com or by phone, toll free at 1-866-4U-TEENS (1-866-488-3367). Our mailing address is 500 North Michigan Avenue, Chicago, IL 60611.

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. We recognize that the good will of the individuals who agree to be interviewed is the lifeblood of the survey research industry, and we take it as our duty to protect the identity of individual respondents, as well as what is known as "respondent-identifiable information," from disclosure to third parties - including sales organizations, the public or media. While we encourage the interactive nature of online media, we strive to educate parents and teens about how to appropriately safeguard their privacy when traveling on the Web. Our information collection practices are described below. We urge teens to check with their parents before entering any information on any website and we urge parents to discuss with their teens restrictions regarding the online release of personal information to anyone they don't know. TeensEyes.com recommends that concerned parents and guardians go with their teens to any of several excellent guides to safe online behavior, such as:

  • http://www.ftc.gov/bcp/conline/edcams/kidzprivacy/kidz.htm
  • http://www.cybersavvy.org/cybersavvy/index.html

Many more guides to safe online conduct can be found at http://www.google.com/search?&q=safe+online+behavior TeensEyes engages in Marketing Research only TeensEyes.com conducts surveys of various kinds among its panel members and their families. TeensEyes sells nothing to its Members or their parents or guardians. No member of the TeensEyes panel or their parents or guardians will ever be asked to buy anything because of their participation in TeensEyes. Surveys on TeensEyes.com are designed to be used solely in opinion research. Research topics may include, but are not limited to, advertising, products, services, hobbies, interests, health, family relationships, and life experiences. TeensEyes surveys are not sales efforts, nor will information offered in a TeensEyes survey ever be used in a direct sales effort to Teens who answer the survey, or to their parents or guardians. Information from TeensEyes surveys will be used by our clients to market products or services to teens and their families, and to develop advertising or marketing programs for teens and families, but our clients will never be told the identities of any participants in any TeensEyes survey.

How we communicate with panel members

Communication between TeensEyes and its Members is done via e-mail, using an e-mail address supplied during the sign-up procedure. Most TeensEyes surveys are conducted on the TeensEyes website, but we may occasionally conduct surveys at other sites operated by one of our clients or partners. If we do, that site will adhere to TeensEyes' standards and policies. "Chat-based" surveys From time to time, TeensEyes may conduct chat-based surveys in which several Teens can discuss issues in real-time with an adult moderator. During these surveys the moderator will remind Teens not to disclose their names, addresses, or other personal information. Moderators will avoid asking questions that would require a participant to divulge personally identifiable information, and will warn any participant who volunteers such information to stop. Only TeensEyes panel members, TeensEyes employees, or sub-contractors of TeensEyes who have agreed to abide all TeensEyes privacy standards will be allowed to participate in these survey sessions. The dialogue from these survey sessions may be read by clients or sub-contractors of TeensEyes, both in real-time and after the fact. TeensEyes will notify parents or legal guardians when a teen becomes a Member When a teen fills out the sign-up survey to become a member of the TeensEyes.com panel we will collect the name and e-mail address for the teen's parent or legal guardian. TeensEyes will then send an e-mail to that parent or legal guardian, briefly explaining TeensEyes, directing them to the TeensEyes.com website for further information, and notifying them that their teen has registered as a member of the TeensEyes panel. Parents who agree to allow their teen to participate in TeensEyes surveys will be asked to reply to that e-mail. No teen will be included in any TeensEyes research project unless their parent or legal guardian complies with this request.

The Information We Collect and How It Is Used

This notice applies to all information collected or submitted on the TeensEyes.com website. We collect three kinds of information: (1) the opinions of Teens and their parents or guardians about issues of interest to us or our clients, (2) background information about the Teens, their parents or guardians, and their households, and (3) personally identifiable information about the parents or guardians of the Teens who are registered members of the TeensEyes panel. The way this information is used is as follows:

  1. The opinions of Teens and their parents or guardians about issues of interest to us or our clients. These questions may cover any number of areas, but generally will involve products or services that are marketed for teens and families and advertising related to those products and services. Examples of such products and services include websites and other Internet services, TV shows, movies, toys, video games, computer software, clothing, music products, sports, styles and trends. Opinions are always reported in aggregate only - 43% of Teens thought this-or-that, or 23% of parents of teens were aware of something-or-other. This information will be shared with our clients without identifying the identity of any child, parent or guardian.
  2. Background information about the teens, their parents or guardians, and their households. During the process of registering to become a member of the TeensEyes.com panel, parents or legal guardians will be asked a number of questions about their children, themselves and their households. Some of the types of background information that we collect include, but are not limited to:
    • What kinds of computers are in the household, what browsers do they use, and what kind of Internet connections do they have?
    • Does the household have cable TV, satellite TV, a cable modem, video games, and other electronics, like DVD players and VCRs?
    • Household demographics such as the ages of the household's members, their education levels, and the household income. This information is used as background information, so that we can determine which teens should be invited to the surveys we conduct, and to better interpret survey findings. For instance, if we were to conduct a survey about cable TV shows for teens, we would need to invite teens whose households had cable service. Background information is combined with opinion data and reported in aggregate only - for instance, we might report that, "43% of all survey participants have watched some television show but, among those with cable or satellite TV service, this rose to 64%." The entire list of questions asked during the sign-up process is viewable on the TeensEyes website.
  3. Personal information and information that, although it may not itself identify an individual, can be used to do so. When a teen registers to become a member of the TeensEyes.com panel, we collect personal information in order to communicate by mail, e-mail or telephone with that teen, and in order to communicate by e-mail with the teen's parent or legal guardian. TeensEyes.com may share information with a fulfillment (mailing) house in order to send gifts or prizes to TeensEyes panel members, or to vendors or subcontractors engaged in data management for TeensEyes. A fulfillment house will be given only the information necessary to perform their duties – for instance, name and postal address information to use in a mailing – not answers to survey questions or other similar data. Any fulfillment house or other vendor managing a TeensEyes program will agree to be bound by the privacy rules and restrictions contained in this notice. The types of personal information that we collect are:
    • Parent's or Guardian's first and last name
    • Teen's first and last name
    • Teen's screen name or user name
    • Mailing address
    • E-mail addresses for both the parent and teen
    • Phone number
    If parents or guardians agree during the signup process, we may also ask them questions about the issues similar to those listed above, so we can learn where the views of parents and teens agree and where they differ. Parents or guardians who, themselves, agree to complete surveys may also be invited to participate in surveys. Willingness or unwillingness by the parent or guardian to participate personally will not affect their teen's participation. We will never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without first obtaining explicit permission to do so, and providing an opportunity to opt out or otherwise prohibit such unrelated uses. Can Teens or Their Parents or Guardians Ever Communicate Directly With One of TeensEyes Client Companies? TeensEyes does not provide this service. Most of our clients maintain websites and 800 numbers, and publish mail or e-mail addresses for this purpose, and these can be found in many public directories or using web search tools, such as www.google.com. Our Commitment To Data Security To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place what we believe to be appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Information About Your Computer and its Software In order to develop our website and conduct web surveys that reach the widest possible audience, while providing an uninterrupted, consistent level of operation, TeensEyes collects information from your browser when you take TeensEyes surveys. This information includes, but is not limited to, your computer's operating system, browser version, and the presence of players for various media types, such as the Windows Media Player, Real Player, or Quicktime. TeensEyes uses cookies to store and retrieve this information between Members' visits to our site and our surveys. Cookies are small information files that are placed on your computer when you visit a website. Cookies that TeensEyes.com places on your computer can be accessed only by TeensEyes, and we cannot access cookies from any other website. Some of the surveys we design will work best with certain kinds of browsers or may require certain other software to be installed, so we use this information to determine whether a TeensEyes panel member's computer is capable of displaying those questionnaires. You can, of course, disable cookies on your computer by indicating this in the preferences or options menus of your browser. Doing so will not prevent a teen, parent or guardian from participating in the TeensEyes.com panel, or from using any of the services available on the TeensEyes.com site, although some pages may not display properly. How You Can Access Or Correct Your Information Members can log in to http://www.TeensEyes.com/ in order to accomplish any of the following:
    • Change an e-mail address
    • Change a phone number
    • Change a mailing address
    • Change a screen name or password
    • Remove themselves from the TeensEyes panel
    Teens can request to see the background and personal information that we've collected, update or correct the data, or ask that it be deleted by communicating with TeensEyes using any of three methods. Parents or legal guardians can request that teens be removed from the panel and that information collected from them be deleted from TeensEyes' records by using the same methods.
    • Sending e-mail to memberinfo@TeensEyes.com
    • Sending postal mail to:
      TeensEyes Panel Administrator
      c/o C&R Research Services, Inc.
      500 N. Michigan Ave.
      Chicago, IL 60611
    • Or calling TeensEyes toll-free at: 1-866-4U-TEENS (1-866-488-3367). To protect families' and teens' privacy and security, we will take reasonable steps to verify identities before granting access to data or making changes. If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact:
      TeensEyes Privacy Administrator
      c/o C&R Research Services, Inc.
      500 N. Michigan Ave.
      Chicago, IL 60611
      privacy@TeensEyes.com

How To Contact Us

Should you have other questions or concerns about these privacy and safety policies, please write to us at TeensEyes, 500 North Michigan Ave., Suite 1331, Chicago, IL 60611, call us toll-free at 1-866-4U-TEENS (1-866-488-3367) or send us an e-mail at privacy@TeensEyes.com.